GENERAL

a) These Terms and conditions (T&Cs) incorporate, and should be read together with, any Vendor’s and/or Agent’s T&Cs or regulations, which you can obtain from the point of purchase from the Official Agent

b) Artists and billed attractions may be subject to change,

c) No trading allowed within the venue without the permission of the Promoter(s) prior consent.

d) Goods using unauthorised event logos and unauthorised professional recording equipment must be surrendered to staff.

e) Do not buy tickets or goods from unlawful street traders/touts. They are invalid.

f) You give your express consent to your actual/ simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security staff, which may be carried out for the security of customers and/or the prevention of crime.

g) No unauthorised buses, coaches or trucks will be allowed on site.

DEPOSITS

a) By booking with High Life Dubai or any Authorised Agent you agree to enter a deposit scheme. This allows you to spread your payments over a period of time. You pay an initial deposit of £150. Your outstanding balance must be paid in full on or before 1stMay 2018. Failure to meet the final payment deadline may will result in additional charges and/or your booking being cancelled.

b) Our invoices are produced and to be paid in Pounds GBP. We accept bookings from International customers.

c) A small booking fee of 3% may be applicable to additional payments.

d) Breakfast is included for all our hotel Packages. Food and drink may be provided at selected events, however this is at the discretion of High Life Dubai. Details of any included food and drink will be provided at least 6 weeks before departure.

e) All initial deposits are non-refundable and non-transferable.

f) If applicable, the advertised hotel and events itinerary are subject to change at any time. You will be notified well in advance before departure of any changes.

g) If you have a valid discount code at the time of booking please note that your discount will not be applied on your initial deposit payment but instead deducted from your overall total payment of your selected package. This will be reflected on your invoice, which will be sent to you via email within 10 days.

h) Your booking is not considered complete until we have received full payment.

i) By booking a package via our website www.High Life Dubai.com you and anyone you may have booked on their behalf acknowledge and agree to our terms and conditions, as well as our disclaimer.

DISCLAIMER 

High Life Dubai does not provide liability insurance for the protection of individuals and/or groups that have booked to travel with High Life Dubai packages of any kind. This applies to any person/s or groups that have not booked to travel with High Life Dubai but will be meeting the High Life Dubai trip in Dubai.

In consideration for High Life Dubai organising travel arrangements, where applicable, or event entry, as the case may be, the individual and/or groups hereby release and indefinitely discharge High Life Dubai and its associated officers and organisations jointly and severally from all actions, causes of action, claims and demands for, upon by reason of any damage, loss or injury, which hereafter may be sustained by travelling on the High Life Dubai trip.

This release extends and applies to, and also covers and includes, all unknown, unforeseen, unanticipated and unsuspected injuries, damages, loss and liability, howsoever caused and the consequences thereof, as well as those now disclosed and known to exist. The law and jurisdiction that will govern this agreement shall be that of England and Wales. The provisions of any International and domestic laws providing substance that releases shall not extend to claims, demands, injuries, or damages which are known or unsuspected to exist at this time, to the person executing such release, are hereby expressly waived.

I hereby agree that if I lose my 7-day event pass wristband I will have to pay for a new one

I hereby agree on behalf of my heirs, executors, administrators and assigns to indemnify High Life Dubai and its associated officers and organisations from any and all actions, causes of action, claims and demands for, upon or by reason of any damage, loss or injury, which hereafter may be sustained by travelling on the High Life Dubai 2018.

It is further understood that I have in place my own individual travel insurance and if I do not have said travel insurance that I am travelling with High Life Dubai trip fully at my own risk and on the understanding that I am not insured.

I hereby consent to High Life Dubai taking photographic and video images of me at any time during the High Life Dubai trip, the same to be used for the purposes of promotion only.

REFUNDS

a) Refunds are only considered on event cancellation.

b) Refunds should be obtained from the point of purchase, no later than 3 months after the event.

c) A maximum of the face value of the ticket will be refunded.

d) Refunds of booking fees per ticket are subject to the T&Cs of the point of sale.

AGE POLICY

a) No under 21’s are allowed at the Event.

TICKETS AND WRISTBANDS

a) Tickets are non-transferable and only valid when purchased from official agents of the Event.

b) Tickets/wristbands purchased from unauthorised sources will be rendered invalid and refused admission.

c) Tickets must be exchanged for a wristband on first entry at a wristband exchange location.

d) Tickets must be valid, presented in full, with stubs and not tampered with (in the event of accidental damage, refer to point of purchase prior to event). Tickets remain the property of the Event.

e) The Event will not issue duplicates for lost or stolen tickets or wristbands.

f) Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of the Event.

g) The ticket holder is responsible for their tickets until it is exchanged for a wristband and then responsible for their wristband for the duration of the Event.

h) All wristbands remain the property of Event until the end of the event.

SECURITY

a) The Event reserves the right to evict a customer without refund, and/or refuse admission. See Eviction Policy

b) You may be body/bag searched at the entrances, on the site or when leaving.

c) Any item(s), reasonably considered for use as a weapon, which may cause danger, offence or disruption to any other person, must be surrendered to staff.

d) Any person carrying illegal items or carrying out illegal activity will be given to the Police and refused entry.

e) Anti-social behaviour may lead to eviction*. Please act responsibly

DAMAGE/LOSSES

High Life Dubai is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event – other than caused as a result of our negligence.

BANNED ITEMS 

a) Banned from event – Gas canisters, aerosols over 250ml, airhorns, fireworks, flares, glass, illegal substances, drugs, ‘legal highs’ – this includes Nitrous Oxide, laser equipment/pens, megaphones, nitrous oxide, sky or ‘chinese’ lanterns, sound systems, spray cans, tabards/high viz jackets.

b) Anyone resisting the surrender of disallowed items or disregarding these conditions will face eviction*.

c) Smoking is not permitted in enclosed public spaces or buildings including Arena big tops. This includes e cigs.

d) Excessive exposure to loud music may cause damage to your hearing.

e) Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances

f) The use of Drones or similar equipment for any reason is prohibited on or near the event.

CANCELLATION, POSTPONEMENT AND ARTIST CHANGE

a) High Life Dubai may make alterations to aspects of the event which are not material in nature and no refunds will be available in respect of non-material alterations. A “material” change is a change to an event which in the reasonable opinion of High Life Dubai, makes the event materially different to the event which purchasers of the Ticket could reasonably expect. Changes to performance times, venues and live performers will not be a material change. A material change is judged by reference to the nature and billing of the event. This event is judged by reference to the overall theme rather than any individual act scheduled to appear. High Life Dubai may have multiple artists, the event name does not include reference to any specific act. In this case, no scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing.

b) In the event of a cancellation, postponement or material alteration of an Event you may be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised Ticket Agent from whom you purchased your Ticket(s) and you must contact the Ticket Agent to request all refunds. High Life Dubai will not issue refunds directly to you. Ticket Agents may not make a refund if you fail to follows the instructions provided within the timeframes notified in their terms and conditions.